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Passenger rights for those travelling on buses or coaches
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All bus and coach passengers are entitled to certain rights when travelling. The following core rights will be applicable to all regular services, irrespective of the scheduled distance of the service:
- non-discriminatory transport conditions
- access to transport for disabled persons and persons with reduced mobility at no additional cost and the financial compensation for the loss or damage of their mobility equipment
- minimum rules on travel information for all passengers before and during their journey as well as general information about their rights
- a complaint handling mechanism by carriers available to all passengers
- independent national bodies in each Member State with the mandate to enforce the regulation and where appropriate to impose penalties
Passenger Rights Document
EU Regulation 181/2011 provides for a minimum set of rights for passengers travelling by bus and coach services within the European Union.
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